Products can be ordered for delivery in the European Union / Switzerland according to the conditions that apply to each delivery area. Hempiness d.o.o. reserves the right to add other countries to the list of countries where it delivers products. In the case that your country isn’t listed in this policy, shipping price may vary so please be kind and check total shipping cost before ordering. It is the customer’s responsibility to check the legality of the product in their country before ordering. The seller reserves the right not to send the goods and cancel the order in case he determines that the goods are not legal in the country of delivery. The seller is not liable for any damage in the event that the product is seized by customs because it does not comply with regulations in the country of the customer.
At the time the order was received, HEMPINESS D.O.O. will electronically inform the customer in the form of an e-mail that the order has been received or that the product has been successfully ordered. If you do not receive the notification from the previous paragraph, it is recommended to check:
• whether the message is in the Junk / Spam folder
• whether the mailbox is full
• whether the items are in the basket, and if not, it is necessary to repeat the ordering process
• After the shipment is picked up by the delivery, the buyer will be notified by e-mail that the shipment has been sent.
In the case of payment by e-banking and general payment, the contract is considered concluded at the time when HEMPINESS D.O.O. receive confirmation that the order amount has been paid. If the product is ordered, and e-banking or general payment is chosen as the method of payment,
HEMPINESS D.O.O. undertakes to reserve the product in the warehouse for 3 working days, not including Saturday. After the expiration of 3 working days from the receipt of the order, HEMPINESS D.O.O. does not guarantee product availability.
• The price of postage is not included in the price of the product.
For all orders in European Union worth up to HRK 700.00, the delivery price is HRK 90.00. For the value of the order above HRK 700.00, delivery is free within the European Union (By selecting the option free delivery inthe menu).
For all orders within Croatia for the value of the order above HRK 300.00, delivery is free. (By selecting the option free delivery in the menu).
Products can be ordered for delivery in the European Union, according to the conditions that apply to each delivery area. HEMPINESS D.O.O. undertakes to deliver the ordered product within 8 days from the date of conclusion
If the product addressed to the customer or recipient is returned to HEMPINESS D.O.O. because the delivery service failed to make the delivery, the buyer will be notified by e-mail and will be offered the opportunity to resend with any compensation for the costs of delivery.